Product Support

Here you can gain access to the latest specification sheets, manuals, technical information and literature by selecting your product from the list below. Some of the listed material is available only through MyAndor, a unique customer portal focused on the delivery the latest product material. You can register for MyAndor by clicking on the icon to the left.

Please note that Andor will be unable to support warranty on products purchased outside the official channels.

Choose your product...

Please select your product from the list of options below to display all related documentation...

General Support Information

A list of documents related to general product support information, returns policies and warranty coverage.


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Critical = total loss of functionality or major reduction in performance
Major = reduced performance with general operation still possible
Minor = small bug – vast majority of functionality still possible - or advice

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Corporate Headquarters:

  • Andor Technology Ltd.
    7 Millennium Way
    Springvale Business Park
    Belfast BT12 7AL, UK
    +44 (28) 9023 7126

Regional Offices:

  • Andor Technology USA
    425 Sullivan Avenue, Suite 3
    South Windsor, CT 06074
    +1 (860) 290 9211
  • Andor Technology Japan
    4F TK Sarugakucho Building
    2-7-6 Sarugaku-Cho,
    Chiyoda-Ku
    Tokyo 101-0064
    +81 (3) 3518 6488
  • Andor Technology China
    Room 1213, Building B
    Luo Ke Time Square, No.103
    Huizhongli, Beijing 100101
    +86 (10) 5129 4977