Returns Policy

Product returns will be accepted for 30 days from purchase date if product does not meet or exceed specifications It must be a no fault, open return standard product. The customer must contact Andor within 30 days of receipt to obtain a Returns Material Authorisation (RMA) Number. After 30 days, this is still required; however, unless otherwise provided in a specific warranty, only products found to be defective are accepted for repair or replacement for a period of one (1) year from invoice date. Return Authorizations valid for 14 days from issue. All returned merchandise is subject to inspection and approval by Andor before issuing credit or replacement.

Returned product must be in new condition and resaleable to qualify for refund or credit. Merchandise displaying use, misuse or other damage will not be accepted. Items must be in original manufacturer's packaging. Product should be packaged in a separate carton with the RMA Number clearly marked on this shipping carton. Refunds are issued by check for pre-paid merchandise. Credit order refunds are issued to the credit card or Andor Open Account to which the merchandise was charged. Restocking charges of up to 25% may be applied to returns of cameras, electronic components, or orders over $1,000. A minimum of a 25% restocking fee will be charged for all returns between 31 and 120 days.