Obsolescence Policy

Product Discontinuance

Andor is committed to providing leading edge products to our customers, and as such invests considerable time to provide a range of high quality, high functionality products.

Product obsolescence is the "end of life" or the sixth and final stage of the product life cycle. Our policy is to provide a “Notice of Discontinuance” which provides customers with up to six (6) months for last time orders. The product is then “Discontinued” and there is up to an additional six (6) months for last time shipments prior to “Obsolescence”.

Andor’s “Product Obsolescence Policy” outlines how Andor will provide support for products that have become obsolete.Products may become obsolete due to the introduction of newer products and technologies (Technical Obsolescence), due to the lack of availability of parts or the use of parts which no longer comply with regulatory guidelines (Component Obsolescence), or a reduction in market demand (Economic Obsolescence).Given the range of Andor’s products and its drive to always provide the best leading edge solution, obsolescence allows Andor to free resources to work on new projects, safe in the knowledge that our customers have a suitable, high quality product range.

Notice of Discontinuance

Model Code Obsolescence Start End of Hardware/Software Telephone Support
iXon 3
DU-897*-C*0-*** 23/03/2016 23/03/2018
DU-888*-C*0-*** 23/03/2016 23/03/2018
CCI-24 PCI-Express card 23/03/2016 23/03/2018
Luca-R
DL-604M-TIL 01/04/2014 01/04/2016
DL-604M-OEM 01/04/2014 01/04/2016
Apogee Alta E series    
D0xx-xxxxx-Exxxxx-xxx 03/05/2013 01/04/2016
Apogee Alta U series
D0xx-xxxxx-Uxxxxx-xxx 17/12/2013 01/04/2016
High Energy Detection Range
DX420-FI  20/08/2014 03/10/2016
DX420-FI-DD 20/08/2014 03/10/2016
DX420-BN  20/08/2014 03/10/2016
DX420-BR-DD 20/08/2014 03/10/2016
DX434-FI CCD 20/08/2014 03/10/2016
DX434-BN 20/08/2014 03/10/2016
DX440-BN CCD 20/08/2014 
 
DX436-BN 20/08/2014 03/10/2016
CCi-010 20/08/2014 03/10/2016
Laser Combiner
LC-601A 01/12/2015 31/12/2017
LC-601M 01/12/2015 31/12/2017
Clara
DG-328G-C01-SIL 02/05/2017 02/05/2019

To ensure that our customers can receive the maximum return on their investment, Andor is committed to providing a range of support and service options.To encourage customers to take advantage of new products or technologies, upgrade or exchange promotions are sometimes offered when a given product is labeled obsolete.

To find out more about the options available to you or to obtain a service quote on a discontinued product contact your local Andor representative.

Major commercial product obsolescence announcements are communicated to Andor reseller partners at least 30 days before the effective date through normal vehicles such as newsletters. End-user customers can determine whether products have been declared obsolete by contacting Andor technical support organizations or their nearest Andor office. A notice indicating planned obsolescence will be posted on the Andor web-site with recommended alternatives where suitable. Customers with Andor service contracts will be monitored regularly.

As product obsolescence has implications for the availability and speed of response for technical support and other services, Andor has created the following table to outline the level of support and service that is available following obsolescence.The services listed in the table below will be chargeable where outside the normal warranties or service contracts provided to the customer.

If resources are available beyond the periods indicated below, Andor will continue to provide specific services on a case-by-case basis as long as it is commercially reasonable to do so. Andor will honour any current contracts which call for service availability periods that are different from those charted below.

Standalone Services 1 Year 2 Years 3 Years 4 Years 5 Years
Product Engineering (hardware/software) * Yes        
Training Yes        
Software Telephone Support Yes Yes      
Hardware Telephone Support Yes Yes      
Spares ** Yes Yes      
Repairs Yes Yes Yes Yes Yes

* Andor will maintain engineering expertise to develop code fixes and assist with complex problem isolation during this period. Bug fixes may or may not be developed, depending on the severity level and availability of alternate solutions.

** If customers anticipate needing spares available for longer than two years post-obsolescence, it is possible to arrange an advance purchase and stock facility.

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Corporate Headquarters:

  • Andor Technology Ltd.
    7 Millennium Way
    Springvale Business Park
    Belfast BT12 7AL, UK
    +44 (28) 9023 7126

Regional Offices:

  • Andor USA - Administration
    300 Baker Avenue, Suite 150
    Concord, MA 01742
    +1 (860) 290 9211
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    425 Sullivan Avenue, Suite 3, South Windsor, CT 06074
    +1 (860) 290 9211
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    IS Building, 3-32-42 Higashi-
    Shinagawa, Shinagawa-ku,
    Tokyo 140-0002
    +81 (0) 3 6732 8968
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    66 Zhufang Rd, Haidian Dist.
    Beijing 100085
    +86 (10) 8271 9066